Information For Tenants
The first step is to contact us to provide brief details about yourself and about the accommodation you require. We then search our database for suitable properties for you to view.
It is wise to start looking about a month before you wish to move, to allow time for the necessary checks and paperwork to be provided and processed. Our Assured Shorthold Tenancies are granted for a minimum term of 6 months.
Frequently asked questionsWe have compiled a list of answers to common questions asked by tenants. Should you have any further questions please don't hesitate to get in contact with your local branch.
You can browse our portfolio of rental properties online or in one of our two branches, before arranging viewings with a member of our experienced and knowledgeable team. Once you have found the property you wish to let, we will be delighted to proceed with your application. You can view all of our available properties here.
It is normal practice for any good letting agent to check your suitability to rent the property. We will ask for details of your employer or accountant, request from a current/previous landlord references to verify your suitability for a new tenancy, as well as running checks with a credit referencing agency. We will need confirm your right to live and/or work in the UK and seek proof of your identification and that of anyone over the age of 18yrs living with you. If you do have any credit issues or you believe there is any other information that may affect you passing our referencing procedure, it is best to tell us straight away.
Some landlords might ask for a guarantor for a variety of reasons, this is not uncommon and you should not be concerned. You must choose someone to be your guarantor who lives in England or Wales and can cover your rental commitment should the situation arise. The same reference checks are then carried out for your guarantor as were done for you.
Landlords require a tenancy deposit to protect the property against any damages that may occur during your tenancy and this will be assessed at the end of your tenancy, with the aid of a detailed inventory and schedule of condition carried out by our lettings manager.
It is a legal requirement that all deposits are held in a government backed Tenancy Deposit Protection Scheme.
This is a legal document that states the precise terms and conditions of the tenancy and is designed to protect both you and the landlord. Aspire can draw up bespoke tenancy agreements to include specific circumstances outlined by either party.
If you feel there is a problem that needs fixing, an appliance to be repaired or general maintenance work that is due on a property that we manage, you should contact us immediately. We will inform your landlord and, if necessary, call upon one of the many trusted tradesmen on our extensive database of contractors. You should be aware that if you cause damage you will usually be required to cover the cost of repairing it.
Your landlord and their managing agent must give you sufficient notice (at least 24hrs) if they wish to enter the property, except in the case of an emergency.
By signing a tenancy agreement, you are agreeing to abide by all the terms contained within it. The most common duties you must perform as a tenant are to pay your rent on time, pay household bills without delay, report any damages you notice and maintain the cleanliness of the property.
We strongly recommend you purchase contents insurance suitable to cover the value of your own property or possessions and to include cover for accidental damage to your landlords items provided within the inventory.
Yes, your landlord must enter into a period of negotiations with you and we will be happy to mediate at this time to help find a satisfactory outcome, however, a rent increase can only happen once in any 12 month period.
Once the initial fixed term has come to an end, it is often possible to renew it so you can continue living at a property. As the term comes into its final months you should talk to us and we can advise on your landlord's willingness to extend your stay.
A period of notice will be set out in your tenancy agreement and this is the notice you or your landlord must provide, in writing before the property is vacated. We will carry out a full inventory of the property for both you and your landlord, you will need to be present during this inspection.
When you move out we will conduct a check-out service and examine your inventory. We will report the results to both you and the landlord. Your deposit will then be returned in accordance with the Tenancy Deposit Protection Scheme, less any deductions.